Benefits

SMEs

Mean ± SD

Reduced in cost for order processing

1.82 ± 0.616

Reduced time in delivery

1.84 ± 0.603

Improved customer service

1.90 ± 0.588

Stock/inventory reduction

1.92 ± 0.577

1: Strongly Agree 2: Agree 3: Neutral 4: Disagree 5: Strongly Disagree